Opening an item

If a search returns a set of items, you can open any item in its original location if you have permission on the source system.

For example, if the item is an Exchange 365 email, you can open it in NOW Privacy if you would normally be able to access it in Office 365. Make sure you’re logged in to Exchange first.

To open an item:

1. Click on the item

2. Click the Open Files tab

3. Copy the file path

You can use that file path in:

• a browser

• File Explorer on Windows

• Finder on Mac OS