Raising a Support ticket
There are three ways to raise a support request with us.
Via the Service Desk Portal
This is the preferred method as, once registered, you can view all the requests that you have created or any others that you have been involved in. You can easily see the status of each request and all updates from the Exonar Support Team. You will receive notifications every time the ticket is updated, and you can view its entire history online. Additionally, you can read any of our technical knowledge base articles there as well.
You can access the Service Desk Portal via either the short or long address:
Via the form on the Exonar website
At the very bottom of the main Exonar.com website is a link to “Contact Support”. This will load a form for you to complete and send. This will trigger a service desk ticket and we will respond accordingly.
Via e-mail at firstname.lastname@example.org
Any email sent to email@example.com will be forwarded on to our service desk and it will create a new request. You will be able to respond on the created ticket by replying to the email chain.
When each support request is closed you will receive an email asking you to (anonymously) rate the service you receive. We welcome any all feedback.