Support Q&A

Q: I’m working at the weekend and need to raise a ticket. This is out of Exonar’s operational hours, what should I do?

A: Please go ahead and raise a ticket by one of the options listed above. Your request will be added to the queue and we’ll get back to you as soon as we reopen on Monday.

Q: I’m trying to complete an action in the platform but can’t figure out how to do it! Can I ask Exonar’s Support team for help?

A: Absolutely! Check in our help site to see if it is covered there. If not, raise a ticket. Support will liaise with you and your Customer Success Manager to ensure you receive the necessary support with your query.

Q: I have some feedback on the platform, how can I pass this on?

A: We are always open to hearing customer feedback. You can share this in a few ways:

Q: Do you have a fixed Service-Level Agreement (SLA)?

A: Absolutely. Please get in touch with your Customer Success Manager for a copy of Exonar’s Incident Response Plan and we will be more than happy to discuss these with you.

Q: Can I view all the tickets I or my organization have raised?

A: Yes, if you create an account on the Support Web Portal you can view all the ticket you have raised or have been shared with by other members of your organization.

Q: Is there any help or documentation?

A: Yes, of course: Log in to the Exonar server and click the question mark in the top right.

Alternatively go to to view the online help and there are technical notes on the Support Web Portal in the knowledge base.

Q: Do you offer any training?

A: We have an extensive training catalogue of courses for you. Speak to your Customer Success Manager for more information.